3+ mon, 1+ week ago  (362+ words) No more 'start over' moments. CX gets smarter with AI memory Most customers still have to repeat themselves to customer service, and 82% say it happens often. That breakdown isn't a small inconvenience; it's a signal that today's CX systems forget,…...

2+ mon, 2+ day ago  (246+ words) Ni CE Cognigy Named the Only Customers' Choice for Conversational AI Platforms Ni CE Cognigy is the only vendor recognized as a Customers' Choice in the 2025 Gartner" Voice of the Customer for Conversational AI Platforms - a distinction based entirely on…...

2+ mon, 2+ day ago  (224+ words) Your AI agents are only as smart as your data Transform AI trends into real CX outcomes Gartner" Report: Use This Checklist to Ensure Your Data Is Ready for the Agentic AI Era AI trends are moving fast, from agentic…...

7+ mon, 2+ week ago  (149+ words) Build smarter AI agents in minutes'discover how to automate real outcomes with one prompt. AI-powered automation is evolving'and now, it's more accessible, scalable, and intelligent than ever. The CXone Mpower Agents e-book introduces a new era of customer service automation…...

6+ mon, 2+ week ago  (239+ words) Hospital contact centers play a vital role in delivering high-quality patient care, but many still rely on outdated systems that limit efficiency and experience. To understand how hospitals are evolving, Talkdesk and CHIME surveyed 77 healthcare technology leaders to uncover the…...

5+ mon, 1+ week ago  (152+ words) Executives are betting on AI agents. Are they winning? AI agents promise efficiency, but not every investment pays off. The Gartner" report When to Use or Not to Use AI Agents helps you see past the hype and focus on…...

5+ mon, 4+ week ago  (139+ words) West CX has launched an agentic artificial intelligence solution that enables pharmacies to automate patient communications, improve medication adherence, and reduce operational strain. Available. .. West CX Launches Pharmacy Agentic AI Solution West CX has launched an agentic artificial intelligence solution…...

5+ mon, 3+ week ago  (223+ words) Amplitude's AI Visibility brings behavioral context into AI, unlocking insights, proactive recommendations, and product outcomes. Amplitude Launches AI Visibility to Help Marketers in AI Search Amplitude, a digital analytics platform provider, has launched AI Visibility to give marketers insight into…...

5+ mon, 3+ week ago  (266+ words) The new Superhuman suite includes four products: Grammarly's writing partner, Coda's all-in-one workspace, Superhuman Mail's intelligent inbox, and a new product called Superhuman Go, an artificial intelligence assistant that brings proactive suggestions to users wherever they work, harnessing a team…...

6+ mon, 3+ week ago  (315+ words) This solution combines Interpublic's Interact operating system powered by Acxiom and Acxiom's Real ID with The Trade Desk's media buying platform, Kokai, to measure advertising effectiveness combined. .. Acxiom Partners with The Trade Desk on True Intelligence Acxiom has launched True…...